These Terms of Service (“Terms”) govern your access to and use of the City Code website at citycodegame.com, the City Code online game platform at game.citycodegame.com, and any related digital products, Cases, subscriptions, bundles, pre-orders, accounts and services made available through them (together, the “Service”).

Please read these Terms carefully.

By creating an Account, placing a Pre-order, making a purchase, accessing a Case or otherwise using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Service.

Where a third-party payment provider or Merchant of Record acts as the seller for a particular transaction, that transaction may also be governed by that provider’s buyer terms, payment terms and refund procedures.

1. Who we are

The Service is operated and distributed by:

TheAI Ltd
Tax Registration Number: 105345863200001
DIFCA Licence Number: 12561
Registered address: Innovation One, IH-00-01-03-OF-05, DIFC, Dubai, United Arab Emirates
Telephone: +971 52 626 6400
Email: contact@theai.com

“City Code”, “we”, “us”, “our” or the “Operator” means TheAI Ltd.

TheAI Ltd operates, markets and distributes the Service under licence from the relevant intellectual property rights holders.

Personal data is processed as described in our Privacy Policy.

2. Definitions

In these Terms:

“Account” means an account or other user profile used to access the Service.

“Attempt” means the activation of a new playable session of a Case through the Service. Unless expressly stated otherwise, each purchased Case includes up to three (3) Attempts.

“Bundle” means a package containing access to two or more Cases or other digital products.

“Case” means an individual online detective game, investigation, case, scenario or other game experience made available through the Service.

“Consumer” means an individual acting primarily for purposes outside their trade, business, craft or profession.

“Merchant of Record” means a third party that acts as the legal reseller or seller of record for a particular transaction and assumes the payment, tax and other responsibilities assigned to it under its terms and applicable law.

“Payment Provider” means any payment processor, payment service provider, acquiring provider, reseller, digital marketplace, Merchant of Record or other third party involved in processing or facilitating a transaction.

“Pre-order” means a purchase made before the relevant Case, product or Service is made available for access.

“Seller of Record” means the legal person identified as the seller of a particular transaction during checkout, in the order confirmation, receipt or invoice.

“Service” has the meaning given at the beginning of these Terms.

“Subscription” means recurring paid access to the Service or specified Cases for the subscription period displayed at checkout.

“User”, “you” or “your” means a person who visits, registers for, purchases, pre-orders, accesses or otherwise uses the Service.

3. Eligibility

3.1 Minimum age

The Service is intended for persons aged 18 or older.

You must be at least 18 years old and have legal capacity to enter into a contract to create an Account, place a Pre-order, make a purchase, start a Subscription, organise a paid game session or otherwise enter into an agreement with us under these Terms.

By doing so, you confirm that you meet these requirements.

3.2 Geographic availability

The Service may be offered internationally but may not be available in every country or territory.

Availability may depend on applicable law, sanctions or trade restrictions, Payment Provider requirements, available payment methods, licensing restrictions, technical availability, fraud-prevention or compliance requirements.

You must not use the Service or make a purchase where doing so would violate applicable law.

4. Accounts

4.1 Account creation

An Account may be required to access purchased content.

Depending on the version of the Service, an Account may be created directly by you, automatically created using the email address provided during checkout, or replaced by another access mechanism such as an individual access link.

4.2 Your responsibilities

You are responsible for providing accurate information, providing a valid email address that you can access, maintaining the confidentiality of passwords, login links and access credentials, maintaining appropriate security for your device and email account, activity carried out using your Account or credentials, and promptly informing us of suspected unauthorised access.

If you believe your Account or access credentials have been compromised, contact contact@theai.com.

4.3 Account sharing

Accounts and personal access credentials may not be sold, rented, published or transferred to another person.

This does not prevent multiple participants from playing together where the relevant Case or product permits team participation.

5. The Service

City Code is an online detective game platform through which Users may access interactive Cases.

Depending on the relevant Case, gameplay may include interactive maps, evidence and documents, clues, investigation tools, address-book or contact features, hints and interactive hints, AI-assisted features, questions and conclusions, and other interactive game mechanics.

The specific features included in a particular Case may be described through the Service.

We may develop, modify and expand the Service over time.

6. What you purchase

When you purchase a Case, you do not purchase ownership of the Case or any intellectual property contained in it.

You receive a limited right to access and play the relevant Case in accordance with these Terms and the conditions displayed before purchase.

Unless expressly stated otherwise on the relevant product page or during checkout, one purchased Case includes up to three (3) Attempts.

An Attempt is counted when a new playable session of the Case is activated through the Service.

An Attempt is not intended to be consumed merely because you visit a webpage, open your Account or access a non-playable part of the Service.

An Attempt may be used to replay the Case or, where technically permitted, to allow another group of participants to play using the purchaser’s access.

Once all included Attempts have been used, the right to start a new session of that Case may expire and an additional purchase may be required.

A purchase may provide temporary access to one Case including up to three Attempts, temporary access to multiple Cases through a Bundle, access to Cases included in a Subscription, or another form of digital access expressly described before purchase.

The applicable access period, number of Cases, number of Attempts and other material conditions will be displayed before the order is placed.

7. Pre-orders

7.1 Pre-order availability

We may offer Cases, Bundles or other digital products for Pre-order before they are completed or available to play.

When placing a Pre-order, you acknowledge that the relevant content is not yet available.

7.2 Information provided before purchase

Before you place a Pre-order, we will display the material information reasonably available at that time, which may include the product or Case being pre-ordered, its price, the expected or estimated availability date, the intended access format, and any material conditions or restrictions.

Unless expressly stated otherwise, a Case purchased by Pre-order will include the number of Attempts specified in Section 6 when the Case becomes available.

7.3 Estimated release dates

Unless expressly stated otherwise, any release date identified as estimated, expected, planned or similar is a target date rather than a guaranteed deadline.

Game development is a creative and technical process and an estimated release date may change.

If there is a material delay, we may update the expected availability date and provide notice through the website, Account or email where reasonably appropriate.

Nothing in this Section limits any cancellation, refund or other right that cannot lawfully be excluded.

7.4 Delivery of Pre-orders

Once the relevant content becomes available, access may be provided through your Account, by email, through an access link or through another method communicated to you.

The organisation providing the technical operation of the Service may change without affecting your underlying purchase rights.

7.5 Cancellation or significant changes

If a pre-ordered product is cancelled permanently or is materially different from the product described when you placed the Pre-order, we will provide the remedy required by applicable law.

Depending on the circumstances, this may include replacement content, alternative access, cancellation of the Pre-order or a refund.

8. Subscriptions

Where Subscriptions are offered, the following rules apply in addition to the information displayed at checkout.

Before subscribing, you will be informed of the Subscription price, billing frequency, Subscription period, Cases or other content included, whether the Subscription automatically renews, how it may be cancelled, and any applicable trial or introductory period.

The number of Attempts available for Cases provided through a Subscription will be specified in the Subscription terms displayed before purchase.

Unless expressly stated otherwise, the fact that separately purchased Cases include up to three Attempts does not automatically mean that the same Attempt limit applies to Cases accessed through a Subscription.

If a Subscription automatically renews, this will be stated before you complete the purchase.

You authorise the Seller of Record or applicable Payment Provider to charge the applicable recurring amount until the Subscription is cancelled in accordance with the conditions disclosed at purchase.

Cancellation prevents future renewal charges but does not necessarily create a right to a refund for an already commenced Subscription period unless required by applicable law or our Refund Policy.

9. Bundles

A Bundle may contain access to multiple Cases or products.

The Cases included, number of Attempts applicable to each Case and other access conditions will be shown before purchase.

Unless expressly stated otherwise, each Case included in a purchased Bundle provides up to three (3) Attempts.

Purchasing a Bundle does not give you ownership of the included content and does not permit resale or commercial distribution.

Where individual Cases within a Bundle become available at different times, this will be disclosed where relevant.

10. Prices and payments

10.1 Prices

Before placing an order, you will be shown the applicable price and material transaction information.

Taxes may be included in the displayed price or calculated and added during checkout, depending on your location, the Seller of Record and the Payment Provider.

The final amount payable will be displayed before you confirm the transaction.

10.2 Payment Providers

We may use different Payment Providers in different countries or for different transactions.

The relevant provider may be identified during checkout, in the payment interface, in your order confirmation, or on your receipt or invoice.

Payment methods and Payment Providers may change over time.

10.3 Merchant of Record

Where a Merchant of Record is used, that provider may act as the Seller of Record for the relevant transaction.

Depending on the applicable arrangement, the Merchant of Record may be responsible for processing payment, payment authentication, fraud prevention, currency conversion, calculating, collecting and remitting transactional taxes, issuing receipts or invoices, payment-related support, refunds, chargebacks and transaction-related regulatory compliance.

The Merchant of Record's buyer terms and privacy notice may also apply to the transaction.

10.4 Transactions where TheAI Ltd is Seller of Record

Where no separate Merchant of Record or reseller is identified as the Seller of Record, TheAI Ltd will normally be the Seller of Record for the transaction.

10.5 Payment authorisation

By submitting a payment, you confirm that you are authorised to use the selected payment method, the payment information supplied is accurate, the displayed amount may be charged, and the transaction may be subject to authentication, fraud, sanctions and compliance checks.

A Payment Provider may decline, block or delay a transaction in accordance with its rules and applicable law.

11. Delivery and access

For Cases and other products already available at the time of purchase, access will normally be provided after successful payment confirmation.

For Pre-orders, access will be provided when the relevant product becomes available.

Access may be delivered through an Account, through an access link, by email or through another method described through the Service.

Access to a purchased Case permits the number of Attempts applicable to that purchase.

You are responsible for providing a valid email address and checking your inbox and spam or junk folders.

If you believe you should have access but have not received it, contact contact@theai.com.

12. Refunds and mandatory consumer rights

Our Refund Policy forms part of these Terms and provides additional information concerning refunds, digital content and payment disputes.

We may provide a commercial refund policy that is more favourable than the minimum rights required by applicable law.

Nothing in these Terms or our Refund Policy limits any mandatory right that cannot legally be excluded.

Depending on the country in which you live and the nature of the transaction, mandatory rights may apply in relation to distance purchases, digital content, failure to supply, defective or non-conforming digital content, materially misleading product descriptions and unauthorised transactions.

Where immediate supply of digital content affects a statutory withdrawal right, any legally required consent or acknowledgement may be collected during checkout.

Refunds will normally be processed through the Payment Provider that handled the original transaction.

Where a Merchant of Record is the Seller of Record, its refund procedures may also apply.

The use of one or more Attempts does not remove any mandatory statutory remedy that applies to you.

13. Intellectual property

The Service and all content made available through it may include Cases, stories and narratives, characters, locations, maps, evidence, clues, answers and solutions, artwork, photographs, text, audio and video, software, source code, interfaces, branding, trademarks, logos and other creative and technical material.

Such materials are owned by TheAI Ltd and/or its licensors and other relevant rights holders and are protected by applicable intellectual property laws.

Subject to your compliance with these Terms and applicable purchase conditions, you receive a limited, personal, non-exclusive, non-transferable and non-sublicensable licence to access and use the content made available to you.

The right to use a purchased Case is further limited by the number of Attempts applicable to that purchase.

Unless expressly authorised, you must not copy or reproduce substantial parts of the Service, sell or resell access, commercially exploit Cases, distribute game materials, publish substantial spoilers, answers or endings, scrape or systematically extract content, reverse engineer or attempt to obtain source code except where applicable law expressly permits this, remove copyright, trademark or proprietary notices, or create unauthorised derivative works.

14. Acceptable use

You must not use the Service unlawfully or fraudulently, infringe intellectual property or other rights, access another User's Account without permission, circumvent payment, Attempt or access controls, interfere with security or technical systems, use unauthorised automated scraping or extraction tools, introduce malware or harmful code, disrupt the Service, impersonate another person, use another person's payment method without authorisation, or engage in fraudulent refund or payment activity.

You must not manipulate, circumvent or attempt to reset technical controls designed to record or limit the number of Attempts associated with a purchase.

We may investigate suspected violations and restrict access where reasonably necessary.

15. AI-assisted features

Certain parts of the Service may use artificial intelligence or other automated technology.

AI-generated responses or assistance may be generated dynamically, contain inaccuracies, vary between sessions and form part of an interactive game mechanic.

Unless expressly stated otherwise, AI-generated content should not be relied upon as professional, legal, financial, medical or other real-world advice.

You must not intentionally submit unlawful content or unnecessary sensitive personal information through AI-assisted features.

Further information concerning personal data processed through such features is available in our Privacy Policy.

16. Availability, maintenance and changes

We aim to provide a functional and reliable Service but do not guarantee that it will always be uninterrupted or error-free.

The Service may temporarily become unavailable because of maintenance, updates, infrastructure failures, network problems, security incidents, Payment Provider failures, third-party technology failures or circumstances outside our reasonable control.

We may update, improve or modify Service functionality and Cases.

Where a change materially affects paid access, we will provide the remedy required by applicable law.

Technical interruption caused by us will not intentionally be treated as use of an additional Attempt where the playable session could not reasonably be used.

17. Technical requirements

The Service may require a compatible computer or other supported device, a supported modern web browser, a reliable internet connection, a valid email address and other requirements disclosed before purchase.

We do not guarantee compatibility with every device, browser, operating system, extension or configuration.

18. Suspension and termination

You may stop using the Service at any time.

You may request closure of your Account by contacting contact@theai.com.

We may suspend or restrict access where reasonably necessary because you materially breach these Terms, we reasonably suspect fraud or abuse, payment has been reversed or charged back, access was obtained without valid payment, you attempt to circumvent applicable Attempt limits, action is required for security purposes, action is required by law or a competent authority, or the relevant Service has been discontinued.

Where reasonably appropriate, we may provide notice or an opportunity to resolve the issue.

19. Third-party services

The Service may use or depend upon third-party services, including Payment Providers, hosting and cloud providers, AI technology providers, email providers, analytics providers, advertising providers and communication tools.

Third-party services may be governed by their own terms and privacy notices.

We are not responsible for independent third-party services outside our reasonable control, except to the extent that applicable law provides otherwise.

20. Privacy and cookies

Personal data is processed in accordance with our Privacy Policy.

Cookies and similar technologies are used in accordance with our Cookie Policy and applicable consent requirements.

A Payment Provider or Merchant of Record may separately process transaction, payment, fraud-prevention, taxation and compliance data under its own privacy notice.

21. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Subject to mandatory law, we are not liable for indirect or consequential losses, losses that were not reasonably foreseeable, loss of profit, revenue, business, opportunity or anticipated savings, problems caused by your device, software, browser or internet connection, unauthorised sharing of Account credentials, failures of independent third-party services outside our reasonable control, or interruptions caused by maintenance or circumstances outside our reasonable control.

Where our liability to a Consumer cannot be excluded but may lawfully be limited, our liability relating to a particular purchase will not exceed the amount paid for that purchase, unless applicable mandatory law requires otherwise.

Nothing in this Section reduces mandatory consumer rights.

22. Business customers

If you acquire City Code for business, corporate events, employee activities, commercial use or another professional purpose, additional terms may apply.

B2B transactions may be governed by a separate contract, proposal, order form, invoice, corporate licence or other written agreement.

Where those terms conflict with these Terms, the separate B2B agreement will prevail for the relevant transaction.

The standard three-Attempt rule does not necessarily apply to B2B licences where a different number of sessions, users or Attempts is specified in the relevant B2B agreement.

23. Changes to these Terms

We may update these Terms to reflect changes to the Service, products and Cases, subscriptions or commercial models, Payment Providers, our business structure, legal requirements, or technical or security practices.

The current version will be published with a revised “Last updated” date.

Changes will not retrospectively remove mandatory rights relating to purchases already completed.

The number of Attempts attached to a purchase will be determined by the conditions applicable when that purchase was made and will not normally be reduced retrospectively.

Where appropriate, material changes affecting an ongoing Subscription or paid Service may be notified through the Service or by email.

24. Governing law and disputes

24.1 Consumers

These Terms are governed by the laws and regulations applicable in the Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates.

If you are a Consumer, this choice of law does not deprive you of any mandatory consumer protection granted by the laws that apply to you and that cannot contractually be excluded.

Nothing in these Terms prevents you from bringing a claim before a court, consumer authority or dispute-resolution body where you have a mandatory legal right to do so.

24.2 Business Users

If you use or purchase the Service primarily for business or professional purposes, these Terms are governed by DIFC law.

Unless another written B2B agreement provides otherwise, the DIFC Courts shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.

24.3 Payment-provider disputes

Where a Merchant of Record or other third party is the Seller of Record, separate governing-law or dispute-resolution provisions in that provider's buyer terms may apply specifically to the payment and sale transaction.

These Terms continue to govern access to and use of the City Code Service.

25. General

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain effective.

Failure to enforce a provision does not waive the right to enforce it later.

These Terms, together with the Privacy Policy, Refund Policy, Cookie Policy and any additional terms expressly applicable to a purchase, constitute the agreement governing your use of the Service.

26. Contact

For questions about these Terms, your Account, your purchase, Pre-orders or access to the Service, contact:

TheAI Ltd
Tax Registration Number: 105345863200001
DIFCA Licence Number: 12561
Innovation One, IH-00-01-03-OF-05
DIFC, Dubai
United Arab Emirates

Telephone: +971 52 626 6400
Email: contact@theai.com