Last updated: 25.06.2026
These Terms of Service (“Terms”) govern your access to and use of the City Code website at citycodegame.com and the City Code online detective game platform at game.citycodegame.com (together, the “Service”).
Please read these Terms carefully. By creating an account, purchasing a Case, accessing the platform, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Who we are
The Service is operated by:
Semen Petrov, self-employed sole trader (autónomo) established in Spain
NIF/NIE: Z1415639V
Registered address: 08005, C MARIA AGUILO, 2-4 P03 4, BARCELONA, SPAIN
Contact email: contact@synquests.com
“City Code” is a trading name used by Semen Petrov.
The Operator is the data controller for personal data processed through the Service, as described in our Privacy Policy.
2. Definitions
In these Terms:
“Service” means the City Code website, game platform, accounts, Cases, content, software, and related features.
“Case” means an individual online detective case that may be purchased and played through the Service.
“Account” means the personal account used to access the Service.
“User”, “you”, or “your” means the natural person who registers for, purchases, accesses, or uses the Service.
“Operator”, “we”, “us”, or “our” means Semen Petrov, operating City Code.
“Paddle” means Paddle.com Market Limited and its affiliates, our payment provider and Merchant of Record for online B2C purchases made through the Service.
3. Eligibility
The Service is intended for adults.
You must be at least 18 years old to create an Account, make a purchase, or use the Service. By using the Service, you confirm that you are 18 or older and have the legal capacity to enter into these Terms.
If a minor participates in a game session using access purchased by an adult, the adult purchaser remains responsible for that participation and for compliance with these Terms.
4. Your Account
To access purchased content, you may need an Account.
You may obtain an Account in one of the following ways:
Purchase first. When you purchase a Case from our website, an Account may be automatically created for you, and your login credentials or access instructions may be sent to the email address you provided.
Register first. You create an Account directly with your email address and password, and then purchase Cases from within your Account.
You are responsible for:
providing an accurate and valid email address;
keeping your password and access credentials confidential;
all activity that occurs under your Account;
ensuring that you can receive emails from us and from Paddle.
Accounts and access credentials are personal to you. You must not sell, transfer, share, publish, or make your Account or credentials available to another person, except where the Service expressly allows team participation as part of the purchased Case.
You must notify us promptly at contact@synquests.com if you suspect any unauthorized use of your Account.
5. The Service and what you are buying
City Code is an online, team-based detective game. Players investigate a Case by exploring an interactive map, gathering clues, reviewing materials, forming hypotheses, and answering questions.
When you purchase a Case, you acquire a limited right to access and play that specific Case through the Service.
Unless stated otherwise at checkout or on the product page:
one purchase gives access to one specific Case only;
each Case may be played up to three (3) times or attempts;
access is provided digitally through the platform;
a typical game session lasts approximately 90 minutes;
purchasing one Case does not give access to other Cases.
Once the permitted number of attempts has been used, your access to that Case may end.
We may add, modify, update, or retire Cases and features over time. We will not intentionally remove your unused access to a Case you have already purchased, except where required for legal, security, operational, or technical reasons.
6. Purchases, prices, and payment
6.1 Prices
Prices are displayed on the Service or at checkout before you confirm your purchase.
Prices may include applicable taxes or may have taxes calculated at checkout, depending on your location and Paddle’s checkout process.
6.2 Paddle as Merchant of Record
Online B2C payments are processed by Paddle, which acts as Merchant of Record and reseller for the transaction.
This means that Paddle is responsible for processing your payment, handling billing, calculating, collecting and remitting applicable VAT and other sales taxes, and issuing the relevant invoice or receipt for the transaction.
Your purchase is also subject to Paddle’s Buyer Terms and Paddle’s Refund Policy, which apply to the payment transaction in addition to these Terms.
We remain responsible for providing access to the Service and the purchased Case, except for payment, tax, invoicing, and transaction matters handled by Paddle.
6.3 Payment confirmation and access
After a successful payment, access to the purchased Case will usually be provided immediately or shortly after payment confirmation.
Access details may be provided through your Account, by email, or through another method shown during the purchase flow.
You are responsible for checking that the email address used for purchase is correct.
6.4 Custom orders and corporate arrangements
These Terms are primarily intended for individual B2C purchases of Cases through the Service.
Private, custom, corporate, invoice-based, or bank-transfer-based orders may be agreed separately in writing. If separate written terms, an invoice, or a written agreement apply to such an order, those separate terms will prevail for that order.
7. Right of withdrawal and refunds
Please read this section carefully, as it affects your statutory right to cancel.
7.1 Digital content supplied immediately
Cases are digital content supplied through an online platform and are not delivered on a tangible medium.
When you purchase a Case, access may be provided immediately after the purchase is completed.
7.2 14-day right of withdrawal
If you are a consumer in the European Union, Spain, the United Kingdom, or another jurisdiction with similar consumer protection rules, you may normally have a legal right to withdraw from a distance purchase within 14 days without giving a reason.
However, this right may be lost for digital content that is not supplied on a tangible medium if:
you expressly consent to the immediate supply of the digital content before the end of the withdrawal period;
you acknowledge that you will lose your right of withdrawal once the supply of the digital content begins; and
the digital content is then supplied to you.
Because City Code Cases are supplied digitally and access is normally provided immediately, we may ask you at checkout to expressly request immediate access and acknowledge that you will lose your right of withdrawal once access is provided.
7.3 No refund after access is provided
Once access to a purchased Case has been provided following your express consent and acknowledgement, the purchase is final and non-refundable, except where required by applicable law or as stated in these Terms.
This applies even if:
you change your mind;
you do not play the Case;
you do not use all available attempts;
you do not like the story, difficulty level, interface, or format;
you purchased the wrong Case by mistake;
you cannot participate because of your own scheduling, device, internet, or browser issues.
7.4 Refunds before access is provided
If you paid for a Case but access has not been provided and the Case has not become available to you, you may contact us at contact@synquests.com or request support through Paddle.
Where required by applicable consumer law, you may be entitled to withdraw from the purchase before access to the digital content begins.
7.5 Faulty or non-conforming digital content
Nothing in these Terms limits your mandatory statutory rights.
If a purchased Case is faulty, materially unavailable, or does not conform to its description, you may be entitled to remedies under applicable consumer law. These remedies may include bringing the content into conformity, restoring access, providing replacement access, a price reduction, or a refund where required by law.
Please contact us at contact@synquests.com and describe the issue in reasonable detail. Where possible, include:
the email address used for purchase;
the Case purchased;
the date of purchase;
screenshots or screen recordings of the issue;
your browser and device details;
any error messages shown.
We will make reasonable efforts to investigate and resolve the issue.
7.6 Technical failure on our side
If a technical fault attributable to us prevents you from accessing or playing a purchased Case, and we are unable to resolve it within a reasonable time, we will provide a suitable remedy.
Depending on the situation, this may include:
restoring access;
resetting an attempt;
providing replacement access;
providing access to another Case of equivalent value;
issuing a refund where appropriate or required by law.
7.7 No refund for user-side technical problems
We are not responsible for problems caused by your own device, browser, internet connection, email settings, software, firewall, corporate network restrictions, or failure to follow access instructions.
However, we will make reasonable efforts to help you access the Service where possible.
7.8 How to request a refund
For product or access issues, contact us first at contact@synquests.com so we can investigate and attempt to resolve the issue.
For payment-related refunds, you may also use the support link in your Paddle receipt or contact Paddle through the refund or support options provided by Paddle.
Refunds, where approved, are normally processed by Paddle back to the original payment method, subject to Paddle’s procedures and applicable law.
7.9 Discretionary refunds
We may, at our discretion, grant a refund in individual cases even where we are not legally required to do so.
Granting a discretionary refund in one case does not create a general right to a refund and does not require us to grant refunds in similar cases.
7.10 Chargebacks and payment disputes
If you believe there is a problem with your purchase, please contact us or Paddle before starting a chargeback or payment dispute with your bank or payment provider.
If you initiate a chargeback, payment reversal, or payment dispute, access to the relevant Case or Account may be suspended while the matter is reviewed.
8. Licence and intellectual property
All content of the Service, including Cases, narratives, characters, maps, clues, questions, answers, solutions, images, audio, video, software, interface design, logos, and the underlying platform, is owned by us or our licensors and is protected by intellectual property laws.
Subject to your compliance with these Terms and your purchase, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and play the Cases you have purchased, for your own private, non-commercial entertainment, within the permitted number of attempts.
This licence does not transfer any ownership rights to you.
You must not, and must not permit others to:
copy, reproduce, distribute, publish, sell, rent, sublicense, or otherwise make the Service or any Case available to any third party;
share, publish, stream, upload, or distribute Case content, clues, answers, endings, or solutions in a way that reveals spoilers or harms the game experience;
sell or resell access to the Service;
run paid game sessions for third parties without our prior written agreement;
use the Service or Case content for commercial purposes without our prior written agreement;
reverse engineer, decompile, scrape, copy, extract, or attempt to obtain the source code or underlying content of the Service, except to the extent this restriction is prohibited by law.
9. Acceptable use
When using the Service, you agree not to:
use the Service in any unlawful, fraudulent, harmful, abusive, or misleading way;
attempt to gain unauthorized access to the Service, other accounts, or our systems;
circumvent, disable, or interfere with security or technical features of the Service;
use bots, scripts, automation, scraping, or other unauthorized technical means to access the Service or collect content;
upload, transmit, or introduce viruses, malware, or other harmful code;
interfere with the normal operation of the Service;
publish or distribute Case solutions, answers, or spoilers in a way that harms our legitimate interests or the experience of other players;
infringe our intellectual property rights or the rights of any third party;
use another person’s Account or payment method without permission.
We may suspend or terminate access if you breach this section.
10. Availability and maintenance
We aim to keep the Service available and functioning well, but we do not guarantee that it will be uninterrupted, error-free, or available at all times.
The Service may be temporarily unavailable because of maintenance, updates, hosting issues, third-party service failures, security incidents, network problems, or circumstances beyond our reasonable control.
We may update, improve, or modify the Service from time to time.
11. Compatibility and user requirements
To use the Service, you need a compatible device, browser, internet connection, and email address.
We may provide recommendations about supported browsers or devices, but we do not guarantee that the Service will work on every device, browser, operating system, network, or configuration.
You are responsible for your own internet connection, device, browser, software, and network settings.
12. Suspension and termination
You may stop using the Service at any time.
You may request Account closure by contacting us at contact@synquests.com.
We may suspend or terminate your access to the Service or to specific content if:
you breach these Terms;
we reasonably suspect unauthorized, fraudulent, abusive, or unlawful use;
payment is reversed, refunded, disputed, or charged back;
we are required to do so for legal, security, or technical reasons;
we discontinue the Service or a material part of it.
Termination does not affect rights or obligations that arose before termination.
13. Privacy
We process personal data in accordance with our Privacy Policy.
Cookies and similar technologies are used in accordance with our Cookie Policy.
By using the Service, you acknowledge that we may process technical and account-related data necessary to provide the Service, including authentication data, game access data, locale settings, role information, and platform usage data, as described in our Privacy Policy and Cookie Policy.
14. Limitation of liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, death or personal injury caused by negligence, or any mandatory rights you have as a consumer.
Subject to the paragraph above, and to the extent permitted by law, we are not liable for:
indirect or consequential losses;
loss of profit, revenue, business, opportunity, data, or goodwill;
losses caused by your device, browser, internet connection, software, network, or email settings;
losses caused by third-party services outside our reasonable control;
losses that were not reasonably foreseeable.
Where our liability cannot be excluded but can be limited, our total liability to you in connection with a purchased Case will not exceed the amount you paid for that Case, unless applicable law requires otherwise.
15. Changes to these Terms
We may update these Terms from time to time, for example to reflect changes in the Service, our business model, payment providers, or applicable law.
We will post the updated Terms on the Service and update the “Last updated” date.
Changes do not apply retroactively to purchases already made, and your mandatory statutory rights are not affected.
Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
16. Governing law and disputes
These Terms are governed by the laws of Spain.
If you are a consumer, this does not affect any mandatory consumer protection rights you may have under the laws of the country where you habitually reside.
If you are a consumer, you may bring proceedings before the courts of your country of residence where mandatory consumer law gives you that right.
If you are not a consumer, the courts of Barcelona, Spain, shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.
You may also have the right to use applicable consumer complaint or out-of-court dispute resolution mechanisms under mandatory law. We do not commit to using any specific alternative dispute resolution body unless required by applicable law.
17. Contact
For any questions about these Terms, your Account, access to a Case, or a purchase, contact us at:
City Code is a trading name of Semen Petrov, self-employed sole trader (autónomo), NIF/NIE Z1415639V, 08005, C MARIA AGUILO, 2-4 P03 4, BARCELONA, SPAIN.