This Privacy Policy explains how Synquests ("we", "our", "us") collects, uses, and protects personal information when you interact with our website and services. We operate globally and comply with applicable data privacy regulations, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

If you have any questions about this Privacy Policy, you can contact us at: contact@synquests.com

1. Information We Collect

We may collect the following personal data when you voluntarily submit it through our website forms (including quizzes, contact forms, and demo request forms):

• Name

• Email address

• Phone number

• Company name

• Team size

We also collect limited data automatically through Google Analytics (see Section 7 below).

2. How We Use Your Information

We process personal data for the following purposes:

• Responding to your inquiries and service requests.

• Contacting you about our team-building services, only when you have given explicit consent through a form submission.

• Improving our website experience based on aggregated, anonymized usage data from Google Analytics.

We do not use your information for marketing unless you explicitly consent.

3. Legal Basis for Processing (GDPR)

For users located in the European Economic Area (EEA) and the United Kingdom, we process personal data on the following legal bases:

• Consent - when you submit a form on our website, you provide explicit consent by checking the consent checkbox. You may withdraw this consent at any time by contacting us at contact@synquests.com.

• Legitimate interest - for aggregated, anonymized website analytics that do not identify individual users.

4. Sharing of Personal Data

We do not sell, rent, or share personal data with third parties for marketing or advertising purposes.

We share personal data only with the following service providers, who process data according to our instructions and solely for the purposes described in this Privacy Policy:

• AmoCRM - for managing inquiries and service-related communication.

• n8n (workflow automation) - for processing form submissions before passing them to our CRM.

• Google Analytics - for anonymized website usage analysis (see Section 7).

5. Data Storage and Security

Your personal data is stored in our CRM system (AmoCRM) and processed through our workflow automation tool (n8n).

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or loss.

Data retention: We retain personal data for up to 36 months after the last interaction. After this period, data is deleted unless an active business relationship exists or a longer retention period is required by law. You may request earlier deletion at any time.

6. Your Rights

For all users

You have the right to:

• Withdraw your consent at any time.

• Request access to the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your data.

Once you withdraw consent, we will stop processing your personal data and delete it unless we are legally required to retain it.

Additional rights for EU/EEA/UK users (GDPR)

Under the GDPR, you also have the right to:

• Restrict processing of your personal data.

• Data portability (receive your data in a structured, machine-readable format).

• Lodge a complaint with a supervisory authority in your country of residence.

Additional rights for California residents (CCPA)

Under the CCPA, California residents have the right to:

• Know what personal information is collected, used, and shared.

• Request deletion of personal information.

• Opt out of the sale of personal information. We do not sell personal information.

• Non-discrimination for exercising your privacy rights.

To exercise any of these rights, contact us at contact@synquests.com. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use Google Analytics to collect anonymized data about how visitors interact with our website. Google Analytics may use cookies and similar technologies to gather information such as:

• Pages visited

• Time spent on site

• Referring source

• General geographic location (country/city level)

• Device type and browser

This data is aggregated and does not personally identify you. Google Analytics processes data in accordance with Google's Privacy Policy.

Your choices: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on or by adjusting your cookie preferences in our cookie consent banner.

We do not use any other cookies, tracking pixels, or third-party analytics tools beyond Google Analytics.

8. Cookie Consent

When you first visit our website, you will see a cookie consent banner. You can choose to accept or decline non-essential cookies (Google Analytics). If you decline, no analytics cookies will be placed. You can change your preferences at any time through the cookie settings on our website.

9. International Data Transfers

We operate globally and your data may be processed in countries outside your country of residence. Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

10. Website Purpose

Our website is informational only. We do not provide account creation or login features.

11. Children's Privacy

Our services are intended for business professionals. We do not knowingly collect personal data from individuals under the age of 16. If you believe we have collected data from a minor, please contact us immediately at contact@synquests.com and we will delete it.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised "Last updated" date. We encourage you to review this page periodically. Material changes will be communicated via a notice on our website.