Our Commitment

At City Code, we want every customer to feel confident when purchasing our digital detective experiences.

If you are not satisfied with your purchase, you can request a full refund within 14 calendar days from the date of purchase, for any reason and without providing an explanation.

14-Day Refund Window

Customers are eligible for a full refund if the request is submitted within 14 calendar days after the purchase date.

No justification, explanation, or proof is required to request a refund during this period.

To request a refund, please contact our support team at contact@theai.com or follow the refund request instructions included in your purchase confirmation email.

Refund requests submitted within the 14-day refund window will be processed through the applicable Merchant of Record.

Once a refund is processed, access to the purchased City Code Case may be removed.

Digital Products

City Code provides digital interactive detective experiences. Access to purchased content may be provided immediately after purchase.

Where required by applicable law, customers acknowledge that access to digital content may affect certain statutory cancellation rights once the service has started.

Processing Time

Approved refunds are processed through the applicable Merchant of Record and returned to the original payment method used for the purchase.

The time required for the refund to appear in the customer's account depends on the customer's bank or payment provider.

Contact

For refund requests or questions regarding this policy, please contact:

City Code Support
Email: contact@theai.com