This Cookie Policy explains how City Code uses cookies and similar technologies on the City Code website at citycodegame.com and on the City Code game platform at game.citycodegame.com (together, the “Service”).

This Cookie Policy should be read together with our Privacy Policy.

1. Who we are

The Service is operated by:

Semen Petrov, self-employed sole trader (autónomo) established in Spain
NIF/NIE: Z1415639V
Registered address: 08005, C MARIA AGUILO, 2-4 P03 4, BARCELONA, SPAIN
Contact email: contact@synquests.com

“City Code” is a trading name used by Semen Petrov.

2. What cookies and similar technologies are

Cookies are small text files placed on your device when you visit a website or use an online service.

We may also use similar technologies, including local storage, session storage, pixels, tags, scripts, and device/browser identifiers. These technologies may store information on your device or read information from it.

In this Cookie Policy, we use the word “cookies” to refer to cookies and similar technologies.

3. Why we use cookies

We use cookies for the following purposes:

• to make the website and game platform work correctly;
• to keep users logged in securely;
• to maintain game sessions and access to purchased or assigned games;
• to remember language and locale settings;
• to identify user roles and permissions inside the platform;
• to remember cookie consent choices;
• to understand how visitors use the website and platform;
• to measure advertising performance and improve our marketing.

Some cookies are strictly necessary and do not require your consent. Analytics and advertising cookies are used only if you give consent.

4. Cookie categories we use

4.1 Strictly necessary cookies and storage

These cookies and storage technologies are required for the Service to function, to keep your session secure, and to provide the game platform you request. They cannot be switched off through our cookie banner.

If you block these cookies in your browser, parts of the website or platform may not work correctly.

Authentication token / session token
Provider: City Code
Purpose: Keeps you logged in, verifies your session, and allows access to your account and game platform.
Duration: Session, until logout, or until the token expires according to the platform’s security settings.

Refresh token or persistent login token
Provider: City Code
Purpose: Maintains secure login between sessions where this functionality is enabled.
Duration: Until logout or until the token expires according to the platform’s security settings.

User role / permission storage
Provider: City Code
Purpose: Identifies whether a user is a player, host, administrator, team member, or another permitted role, and shows the correct platform features.
Duration: Session, until logout, or until updated by the platform.

Game session storage
Provider: City Code
Purpose: Maintains access to the current game, team, case, progress, or session state necessary to play the game.
Duration: Session or for the duration necessary to provide the game.

Locale / language preference
Provider: City Code
Purpose: Remembers the selected language, locale, or regional interface settings.
Duration: Until changed by the user or cleared from the browser.

Cookie consent preference
Provider: City Code / cookie consent tool
Purpose: Remembers whether you accepted, rejected, or configured non-essential cookies.
Duration: Up to 12 months.

Security and technical cookies
Provider: City Code / hosting and infrastructure providers
Purpose: Helps protect the Service, prevent abuse, maintain availability, and route requests correctly.
Duration: Session or as technically required.

4.2 Functional preference cookies

These cookies help improve the user experience by remembering choices you make. Some of these may be treated as strictly necessary when they are required to provide a feature you request, such as your selected language on the platform.

Interface preferences
Provider: City Code
Purpose: Remembers interface settings, such as language, locale, or display preferences.
Duration: Until changed by the user or cleared from the browser.

Platform preferences
Provider: City Code
Purpose: Remembers platform choices needed to provide a smoother game experience.
Duration: Session or until cleared from the browser.

4.3 Analytics cookies

Analytics cookies help us understand how visitors use the website and platform so we can improve the Service, fix problems, and measure performance.

These cookies are used only if you give consent.

Google Analytics 4
Provider: Google
Purpose: Measures visits, pages viewed, events, approximate location, device/browser information, and aggregated usage patterns.
Duration: As configured in Google Analytics; commonly up to 2 years.

Google Tag Manager
Provider: Google
Purpose: Helps manage analytics and marketing tags according to your consent choices.
Duration: As configured through Google Tag Manager.

Google Analytics data is used in aggregated form to understand Service usage and improve the website and platform.

4.4 Advertising and marketing cookies

Advertising and marketing cookies help us measure advertising performance and may be used to show relevant ads or understand whether our campaigns are effective.

These cookies are used only if you give consent.

Meta Pixel
Provider: Meta
Purpose: Measures website activity and advertising performance.
Duration: As configured by Meta.

_fbp
Provider: Meta
Purpose: Identifies browsers for advertising measurement.
Duration: Up to 3 months.

fr
Provider: Meta
Purpose: Advertising delivery, relevance, and measurement.
Duration: Up to 3 months.

5. Consent and cookie choices

When you first visit the Service, our cookie banner allows you to:

• accept non-essential cookies;
• reject non-essential cookies;
• manage cookie settings by category.

Strictly necessary cookies are always active because they are required for the Service to work.

Analytics and advertising cookies are not set unless you give consent. You can change or withdraw your cookie choices at any time through the cookie settings link on the Service.

Withdrawing consent does not affect the lawfulness of any processing based on consent before it was withdrawn.

6. Browser controls

You can also manage cookies through your browser settings. Most browsers allow you to block cookies, delete cookies, or receive a warning before cookies are stored.

If you block or delete strictly necessary cookies, the website or game platform may not work correctly. In particular, you may be logged out, lose access to a game session, or need to reselect your language or platform settings.

7. Third-party cookies and international transfers

Some cookies and similar technologies are provided by third parties, including Google and Meta.

These third parties may process information collected through their technologies in accordance with their own privacy policies. They may also process or transfer information outside the European Economic Area.

More information is available in our Privacy Policy, including the sections on service providers, international transfers, and your data protection rights.

8. Changes to this Cookie Policy

We may update this Cookie Policy from time to time, for example if we change the cookies or technologies used by the Service.

The updated version will be published on this page with a new “Last updated” date.

9. Contact

If you have any questions about this Cookie Policy, contact us at:

contact@synquests.com